Bitcoin Fails To Defend 10K Mark

Let’s let the chart do the talking for the past 3 months where it currently sits at $9327.65

Bitcoin-2018-02-05-PriceChart

Back in February BTC posted the maximum high for the past 3 months of just over 11K.  As you can see from March to April the lowest moves of the recent past were posted around the 7K mark.  To me this looks like a classic sideways trading that eventually breaks out.  You can see since April there has been a steady upward trend.

BTC hasn’t been able to defend the 10K mark but I do believe we have stability around the 9K mark.  Some indicators claim BTC is currently neither overbought or oversold.  But common sense has to tell you that if the price is going down it appears we have more sellers than buyers at the $10K mark.  It could be people cashing out for fear of wondering when does BTC return back to the 20K mark?

Many people have said this  spells disaster but I really do think we are just getting started with the BTC rally and I think much higher prices are around the corner in the near future.  There has been a lot of positive news from around the world that seems to be increasingly towards accepting that BTC is here to stay.

Perhaps some regulators thought twice and realized that “like it or not BTC is too big and risky to ban”.  Because people can move BTC at will and it cannot be frozen or truly banned.  I think regulators are finding just as the case is with exchanges, if you put undue pressure on owners of cryptocurrency they will simply just move away to a friendlier jurisdiction.  I would imagine they should favor BTC as it is not anonymous and is easily and fully trackable.  If people switched to more private based coins they’ll have little chance at regulation such as with Monero.

Non-Existent Service in the CryptoCurrency Business Will Have Long-Term Impact

Right now the crypto market is red hot and like any market that’s so hot, company’s at the time often forget that customer service is for the long-term and that by not treating the customer right, eventually enough will move on.  Crypto company’s won’t be feeling the pinch right now, but once a downturn hits is where we will see this play out in my opinion.

I’m speaking from my own experience, frustration and concern here.

I have dealt with many different company’s and most of them will NEVER reply to you.  Even worse most of them don’t have a simple contact form, e-mail address, phone number or built-in support system (I guess in all fairness it’s like getting help from PayPal only a bit worse).

A sampling of random experiences and exercise in patience.

Coinbase

It took a long time to get “verified” enough to even make a purchase with their high fee system but it is a quick, expensive and easy way to get into crypto once you are verified.  However one thing I was unhappy with is that you cannot purchase directly to your own personal wallet (I don’t like leaving money in exchanges because of MtGox, Bitfinex and other hacking incidents where people lost real money).  All I ever got was an apologetic generic reply and nothing more.  If you’re having serious issues it is unlikely this company will ever help you so there is the real risk of their mistake or other problems costing you time and money.


Josie replied:

Gatehub

I sent them USD in order to exchange for some Ripple but without my permission they converted it into EUR so I lost money on the conversion and wire.  The reason I sent USD is because they said it was for USD and to top it off the bank was in Lithuania (a little scary to send to an unregulated market and does set off some alarm bells and concerns).  This is typical of the crypto industry and I do think it will come back to bite and haunt them.

I did ask Gatehub to make it right but never received any response after a number of weeks.  Even to verify my account it literally took a number of months to even get a response and to complete the process.  During these bullish times anything will fly because there are only so many alternatives but all bets are certainly off after that point.

Poloniex

Poloniex is one of the biggest exchanges out there but you can find complaints all over reddit of people not being able to verify their account for months.  I uploaded my information only to be sent through a third party verification process.  This required me to use a live webcam that perfectly captured the details of my ID live (who has a webcam these days let alone one that would get the crazy macro shot they require!).  The process told me the details weren’t clear enough, even the sending a selfie with your ID method was not supported.  And if you didn’t get it right at that moment or even if you had no webcam you can’t even try to verify yourself again for several hours.  Needless to say I’ve moved on and so have many others.

Kraken

I simply won’t trust them, initially I didn’t know who they were but somehow I was signed up without my knowledge or consent.  I kept getting so much spam from them I didn’t even realize they were any sort of legitimate company.  The fact that they essentially marketed themselves through spam and forcefully signing up clients makes me not trust them at all (even less than many other firms).

Coinmama

They aren’t cheap but I will give them this, they were quick with verification and when there are issues they reply usually within a number of days with an actual human response.

What Does This Add Up to?

Customer service in the crypto world is non-existent and so is the trust factor and reliability of many of the companies involved.

A very nervous and frustrating experience even for veterans and those who understand crypto, my level of trust in these companies is quite low.   They don’t even have phone numbers or addresses for the most part and those that do you can never get to a human usually.

When things work fine you shouldn’t have a need to contact these companies, but when there are issues it is very likely you will be ignored regardless of the issue, or any reply is not helpful or may come weeks or months too late.